The Morehead Water and Sewer Department provides water and sewer utility services
to approximately 5,200 customers. The minimum water and sewer bill is currently
$23.70 per month for the first 2000 gallons of water. Rates for consumption after
the minimum of 2000 gallons is provided below. The drinking water is tested each
day for quality and meets all state and federal requirements.
To view 2009 Water Quality report click here.
Basic Information
WATER CONSUMPTION
0-2,000 Gallons (Monthly) $10.90
All over 2,000 Gallons $5.45 (per 1000 gals.)
0-2,000 Gallons (Monthly) $12.80
All over 2,000 Gallons $6.40 (per 1000 gals.)
SOLID WASTE
0-1 Roll Out Cart $18.00/month
Fee Schedule (Effective 2/1/2009)
Identity Theft Precautions...5/1/09
In the wake of increasing cases of identity theft the Morehead City Water Department
will begin immediately implementing the following steps in order to protect our
current and future customers:
1. Any individual opening new service or transferring current service must produce
one (1) form of current identification. This form must contain a photograph of the
applicant. Faxed or mailed applications must include copies of identification also.
Any customer that faxes or mails their information must appear in our office within
seven (7) days of the application date to verify their identity. If they do not appear
in our office within seven (7) days of the application date the utility service will be
discontinued until the applicant complies. If within 30 days, after service disruption,
the applicant does not appear the service account will be closed.
2. Any account changes and inquiries must be done by the account holder(s) only. The
customer must provide the last four (4) digits of their social security number and/or
their driver's license number. If these forms of identification cannot be provided then
no information can be changed or released.
User Deposits
All applicants for city water shall make a deposit to secure payment for water service.
Residential and commercial shops with three-quarter-inch meters shall provide a minimum deposit
of $100.00, plus a $30.00 Service Fee. The individual in whose name the deposit is made shall
be responsible for payment of all bills incurred with the services furnished.
The deposit receipt is non-transferable and is not negotiable. The receipt may only be
redeemed at the water department office. When services are disconnected, and all bills are
paid, the remaining portion of the deposit will be refunded.
Removal of Groundwater Infiltration on Customer's Property
Property owners will be notified when the amount of the infiltration from their sewer service exceeds good
engineering practice (1 gal/hr/100 ft of pipe) and will be given a Notice of Violation of Town Ordinances with
a 90 day time period to take corrective action. Customers who do not make a timely effort to correct the problem
will be subject to enforcement actions which include a$50.00 per day fine.
* The Town will participate with the cost of the pipe replacement that removes infiltration of groundwater as
verified by the Water Department, paying the owner $2.00 per lineal foot for the sewer pipe with a limit per
property parcel for pipe replacement within the property parcel.
* The property owner must obtain a Building Inspection Permit and have the quanity of line to be replaced verified
by the Water Department. Payment to the property owner by the Town shall be made upon verification of the
work performed to remove the infiltration of groundwater.
Water Conservation Incentive Rate Structure Policy Adopted by Resolution 1999-35, 9/14/99
Water Conservation Incentive Rate Structure includes the replacement of existing standard faucets, showerheads,
and toilets with low flow faucets, showerheads and toilets. All new homes and commercial establishments must
install low flow faucets, showerhead and toilets.
No standard faucets, showerheads and toilets are allowed in new homes or new commercial establishments.
Credits are to be applied against water and/or sewer bills for the replacement of standard faucets, showerheads and
toilets with low flow faucets, showerheads and toilets as follows:
| ITEM |
| Replacement of faucet |
| Replacement Showerhead |
| Replacement of toilet |
|
| CREDIT AMOUNT |
| $1.00 per fixture |
| $2.00 per fixture |
| $10.00 per fixture |
|
Credit shall apply to utility bills after evidence satisfactory to the Town has been provided and the Town’s representative has inspected the replacement fixture[s].
Customers that have questions or problems with their service may call City Hall, at 726-5022 ext. 112, 116 or 129 during the regular working hours between 8:00am and 5:00pm.
Emergency after hour calls can be answered by calling the Police Department at 726-3131.
